Reservation Officer
Job No:
RMG20280
Location:
Townsville, QLD
Acting as one family - Riverside Marine is dedicated to providing safe, efficient and high-quality marine solutions to Australia and beyond.
We live our values of passion, reliability, ingenuity, quality and ownership, day in, day out.
To learn more about us, visit our website!
In Townsville, we operate the iconic Magnetic Island Ferries and are looking for an outgoing, friendly and organised Reservations Officer to join our team at the Ross Street terminal. This role is offered on a casual basis, with availability required across the week.
At the first point of contact for our customers, you will:
- provide high quality service that exceeds customers' expectations - guests, travel agents and referral networks alike
- create and maintain reservation records, provide confirmation of travel and promptly process any cancellations and modifications
- support the broader Townsville team with administrative activities, as required
It's important to us that you:
- are safety focused
- possess a growth mindset
- have strong communication skills - in addition to English, another language would be beneficial
- work well in a team
- have experience the Microsoft Office suite and online bookings systems
Opportunities abound at Riverside Marine, and we will support you to achieve your career and personal goals. We offer cash back on your gym membership fees, the flexibility to meet your commitments outside of work, a diverse and inclusive work environment, and access to additional perks via our corporate partners.
Submit your CV and a cover letter outlining demonstrated examples of your passion for great customer service, and we will be in touch with successful applicants.
Employment is subject to satisfying minimum requirements; a pre-employment medical including drug and alcohol screening; evidence of right to work in Australia; and, COVID-19 vaccination requirements, where necessary.
We reserve the right to close this position at any time.